FAQs

DO YOU TAKE CUSTOM ORDERS?

Yes, I do take custom orders, however, I do charge a £10 design fee for my time as custom orders do take a lot of time to make. This £10 fee allows you 3 changes, anymore than that and the fee will go higher.

I JUST MADE TWO SEPARATE PURCHASES IN YOUR SHOP, CAN YOU SHIP THEM TOGETHER AND REFUND MY SHIPPING?

Unfortunately due to the volume of orders, I cannot guarantee this request. I normally will do this as a courtesy, but will not guarantee it. If you don’t want to pay for shipping twice, please order all your items in the same transaction.

I JUST PLACED AN ORDER WITH THE WRONG ADDRESS! WHAT SHOULD I DO? 

First thing you should do, LET ME KNOW. If you catch it right away and inform me before I ship your item, you should be okay. I will make a note to change it on my end. The second thing you should do is go into your PayPal or apple pay and update your default address to the correct one :).  

If you realize that you entered the wrong address, AFTER I have shipped out your order: there is literally nothing I can do to save your package. Once it leaves my hands, it's out of my control. SOMETIMES, it will be returned to me (after a very long time). If that's the case, I will let you know. This is why it's so important to confirm your address during and after placing your order! 

I will not refund your order if you entered the wrong address and it shipped to the address you entered. Sorry!

I HAVE AN EVENT THIS WEEKEND AND I NEED THIS BY THEN, CAN YOU RUSH IT?!?

That depends. A lot of times I have 20+ orders in my queue and it's difficult for me to rush an item. But if you would like to chat about it, you can send me a message and I can let you know if it will work. There is normally a rush charge and I always suggest choosing priority shipping. If the item does not reach you in time, I am not held liable. Custom orders are non-refundable. So if it's too risky, I wouldn't do it.

I AM AN INTERNATIONAL BUYER AND THE SHIPPING COSTS MORE THAN THE ITEM, CAN YOU DISCOUNT SHIPPING FOR ME?

Sorry, but shipping costs are calculated based on the weight and size of the package and of course, it's destination. Therefore, the shipping cost is accurate and I cannot refund you any money.